Server Management

Yes, we will perform a security audit of your server, change the password of your server, check SSH keys, check active logged in sessions and recent failed logins, DDoS attacks on the server and scan your entire server with leading anti-malware tools.

In addition, we recommend that you back up your important data so that in case of any data being deleted by a hacker, we can restore your important data. You can check and buy backup server plans here.

In Server Management, if VPS hosting is purchased from Active Servers, we not only take care of the its availability, but we also manage the security, core upgrades, maintenance, installing any PHP versions, extensions, etc.

In unmanaged VPS hosting, the client needs to perform all the server responsibilities such as updates, installing any PHP versions or extensions and other tasks so that the client must have the technical expertise or a server administrator to manage server. Managing the servers yourself requires time and technical expertise. We do not recommend unmanaged/self-managed VPS hosting to clients who do not have technical expertise; In such a case, managed or semi-managed VPS is the best solution. We provide semi-managed support to all our VPS plans at no extra cost or server management can be add as addon so client need not worry about anything server related.

You can directly contact our linux server support and windows server support team by creating a ticket here. You also have the option to contact the support team via email.

However, in case of errors related to the site code or due to application compatibility please contact your web developer.

We do not provide support for any web-development issues, website updates (such as WordPress or any CMS updates). For any site code or application compatibility issue please contact your web developer.

Yes. We can configure DKIM, SPF and DMARC for domain names to increase email delivery rates. However, we recommend you to purchase Microsoft 365 or Google Workspace email for maximum email delivery. You can check and purchase Microsoft 365 or Google Workspace email plans here.

ActiveServers securely accept payments via debit cards, net banking payments, digital (UPI) and mobile wallets, mobile payments, bank transfers and PayPal.

Yes, you can contact our linux server support / windows server support team by creating a Ticket. our linux server support / windows server support team will analyze your server disk usage and find out which file/directory is using the most space and help you to remove unnecessary data from your server.

Yes. All data in our ticketing system, for example, logins and passwords you provide to us is protected. In addition, our ticketing portal is secured with the firewall. You can change any password you have given to us after the initial server setup/management is complete.

We recommend avoid saving your server password on browser password manager, login to server from private window of web browser instead of normal window of web browser, do not login to server using mobile browser or mobile internet, always login from PC systems and broadband Internet, and do not share server password over chat or call.

You can create 30 tickets per month. In most cases our customers raise no more than 30 support tickets per month. However, after 30 tickets, you will have to pay an additional Rs 200 per ticket.

On average tickets are answered within 1 - 2 hours, depending on the existing tickets.

Well, it depends. You can purchase one of our backup servers and make a support request, when ordering your server management service, our technical team will schedule a backup for your server.

It is basic that you keep a backup for your important data. We suggest you take an automatic backup to another drive, so even in the case of a disk failure, we can restore your server data. However, if you can't afford the downtime and your data is very important, you can buy another server with similar configuration and similar control panel (usually most servers use control panel like plesk) and take automatic daily backups on it so you can change DNS and go is live again within minutes.

No, we don't charge any additional cost for migrating up to 2 servers* (from cPanel, Plesk as well as from non-control panel servers), in most cases our clients migrate their servers in 2-4 years. Our technical team will review both servers and guide you properly. For migration help, contact our technical team here.

However, in case of errors related to the site code or due to application compatibility please contact your web developer.

We process the server migration into 4 steps.

Step 1: Once the access is given to both the servers (source server and destination server), we migrate all the data from the source server to the destination server without making the new server live immediately.

Step 2: After all the data is migrated, we'll ask you to test your website's data on the new server, plus we'll point 1 website DNS to the new server to check that things are OK.

Step 3: Now, when you confirm that all data is OK, we will ask you the time and date to go live with the new server, preferably in the mid-night or on weekends when traffic and load on the server are low.

Step 4: At that point, we resync files and databases that were modified or recently added after the migration, so no data will lose since the initial migration. Also, we can change the DNS TTL (time to live) for all your domains to 10 minutes for at least 24 hours before going live with your new server. Therefore, it will not be caching your domain DNS for more than 10 minutes and IP changes will be reflected very fast after migration.

Yes, we will check if any service is stuck or down like Apache and MySQL so we restart the service but if the server is also down then in that case if you have provided us your VPS provider details, we will sign-in to the portal and check if there is any open ticket related to complaint of abuse or any billing due. If there is a complaint of abuse, we will ask your provider to un-suspend/start your VPS to investigate the issue and then we will take necessary actions to resolve the abuse complaint or if billing is due, we will inform you to clear the due.

Yes, we make every possible effort (which could be within reach) to resolve the issue during an emergency without your availability. We also request all our clients to give us a contact that we might need for a billing issue, or any emergency that we cannot resolve without your help.

Yes. We can fine-tune and optimize Apache, and NginX web servers for plesk and cPanel VPS or VPS without control panel. You can ask our technical support team anytime to fine-tune and optimize Apache, and NginX web servers and they will perform best as per the server configuration, server load, how many requests per second, etc.

Yes. We can fine-tune and optimize MySQL and MariaDB database servers for plesk and cPanel VPS or VPS without Control Panel. You can ask our technical support team anytime to fine-tune and optimize MySQL and MariaDB database servers and they will perform best according to the server configuration, how large the tables are, how many database queries executed per minute, etc.

Yes, we can solve as long as the problem is from the server side, if the problem is from the development side, then the web developer has to take care of it.

Yes, we can install Let's Encrypt or a paid SSL certificate for your domain, even if your server runs without a control panel.

Yes. We offer you a discount if you pay annually. Please contact our team here(link) for discount details.

You will also get additional discount on VPS plans if you buy a VPS from ActiveServers with Server Management Service.

We recommend you to configure CDN and Nginx web server to improve your website loading time but for any optimization from the coding side, web developer has to take care of it.

Nginx is the leading web server in serving static content and it's open-source web server. Nginx is 2.5 times faster than Apache. Nginx is a HTTP and reverse proxy server. Netflix, Wordpress.com, FastMail.FM, all are running on Nginx.